We operate a "NO QUIBBLE GUARANTEE" return policy, we will accept the return of any item/s that you feel is/are unsuitable for your individual purpose. The rug/s must be returned using a reputable carrier within 14 days from delivery and all costs incurred by this will be directly at the customer's own expense. Upon our receipt of the rug, it will be inspected by our customer care team and assuming it is in pristine condition, you will be issued with a full refund of the transaction value with the exemption of our delivery costs. If preferable, we will be happy to issue a credit voucher against a future purchase including the original delivery charge - this voucher has no limitation of timescale.
All customers must realise that we invest massive time and capital into the production of images that we feel are as accurate as possible - please note that all PC/MAC display screens will reproduce colours and shades in a wide variety of manners due to individual screen calibration. We cannot be held responsible for any perceived colour variations and this shall not be considered as a manufacturing defect. The rug may still be returned under our 'NO QUIBBLE GUARANTEE'; however the carriage and delivery costs will be at the customer's expense.
In the unlikely event that yours goods arrive either damaged, defective or not as ordered we require notification by electronic mail within 7 days from receipt. We reserve the option to carry out an inspection to determine the cause of the problem and replace, make good or refund the amount paid for the goods in question.
We are happy to accept custom orders that are made to clients specs - an estimated delivery date will be provided at time of order. We regret that goods that are specially commissioned are not eligible for refund or exchange.
It must also be clearly understood that wool is a natural fibre and as such is subject to a reasonable amount of natural shedding. In addition all shaggy pile rugs manufactured in either wool or acrylic are prone to natural shedding ñ the correct cleaning procedures can overcome these issues but this factor must be considered prior to purchase as this naturally occurring process will not be deemed as a fault of the goods.
